You have two quick options:

• Chat Glazenya: click the chat bubble and type “track order + your email / order number”. Our assistant will fetch the latest status for you.
• Email: check your inbox (and spam) for our tracking email, or contact info@glazenya.com.

Tip: Tracking activates after the parcel is scanned by the carrier; allow 24–48 hours for the first update.

We need 2–3 business days to handcraft your piece after receiving your wrist size and valid address. Once shipped, you'll get a tracking email (check your spam folder if not found). For help, email info@glazenya.com.

Please check your email and spam folder. We may have contacted you for missing or unusual wrist size details.

Production takes 2–3 business days. Shipping times:

• USA: 7–15 business days
• Europe: 7–15 business days
• Asia: 7–12 business days
• Middle East: 7–18 business days

Need it sooner? We offer paid expedited options (3–7 business days). Ask via Chat Glazenya before ordering.

• Orders over $20 → Free standard shipping
• Orders $20 and under → $7.99 flat rate
• Expedited shipping → available for an extra fee depending on country

We ship to most regions worldwide including (but not limited to): Canada, USA, UK, EU, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong SAR, Taiwan, UAE, and many more.

If your country isn’t shown at checkout, please contact Chat Glazenya for confirmation.

Change it on the courier's tracking page if possible, or contact both the courier and us immediately. Changes to a different country may incur extra costs.

Possibly, depending on stock and feasibility. Custom designs may affect the price. Email your ideas to info@glazenya.com or ask via Chat Glazenya.

We strongly advise against it—water, sweat, and impact can damage gemstones and metals over time. See our Care Guide for details.

Contact us and we'll check for remaining stock or suggest alternatives.

Reply to your order confirmation email or contact us before ordering. We can often prioritize production within 1 day and use priority shipping.

Note: Expedited shipping shortens delivery to 3–7 days, with additional fees.

No problem—order first and we'll guide you via email. Or see our measuring guide before ordering.

Submit your true wrist size and note “loose fit” at checkout or via email. Do not add extra inches yourself.

No worries — we provide a detailed size guide to help you select the right fit. If the recipient has ordered before, we can check their past size for reference. For more flexibility, you may also choose an e-gift card.

For precision fit and comfort. Bead sizes vary naturally, and different designs require different lengths for the same wrist circumference.

• Place an order: 50 points per $10 spent
• Sign up: 100 points
• Subscribe to newsletter: 100 points
• Follow on Instagram: 100 points
• Subscribe on YouTube: 100 points
• Follow on TikTok: 100 points
• Birthday reward: 500 points

Points are automatically added once you complete the action. Make sure you’re logged in to your Glazenya account.

• 100 points = $1 off (applied at checkout)
• $1 off coupon = 100 points
• $5 off coupon = 500 points

Redeem coupons in your account dashboard or during checkout. You'll see “Ways to redeem” inside the Glazenya Perks widget.

No, your points don’t expire as long as your account remains active. Accounts inactive for 12 months (no login or purchase) may have points cleared.

Free exchanges within 30 days if unused and with tag attached. Email us for instructions or use Chat Glazenya.

We offer a 30-Day Satisfaction Guarantee. Items must be unworn, with tag attached. Start a request via Chat Glazenya or email us. See Return & Refund Policy for details.