Shipping Policy

Shipping Policy Glazenya

Last updated: Sep 2025

Order Fulfillment

Worldwide shipping available.

Free Standard Shipping on orders over $20 (USD). For orders under $20, shipping fees will be shown at checkout.

Processing time: Most orders ship within 1–3 business days after payment confirmation.

Faster options: The timeframes below refer to Standard Shipping (ordinary postal/courier). We can arrange Expedited/Express delivery on request — please contact our Customer Service.

Cut-off: Orders placed after 6:00 PM Greenwich Mean Time (GMT+1) on Fridays will ship on Mondays.

Shipping Times by Region

Estimated delivery windows after dispatch:

North America USA 8–15 days; Canada 10–15 days; Mexico 15–30 days; Puerto Rico/Remote 12–18 days.
Europe Most countries 7–13 days (UK/FR/DE 5–12 days; IT/ES/NL/BE/AT 7–12 days; Nordics/Eastern Europe generally 7–15 days).
Asia 5–13 days (Japan 3–9 days; Korea 7–13 days; Singapore 7–14 days; Thailand 5–10 days; Vietnam 4–13 days; India 10–13 days; Malaysia/Philippines 11–15 days).
Middle East 7–15 days (UAE, Saudi Arabia, Qatar, Kuwait, Israel, Turkey).
Oceania Australia & New Zealand 8–15 days.
Africa 10–18 days; South Africa 15–30 days.
South America 12–30 days; see exceptions below.

Service level: All times shown are for Standard Shipping (ordinary postal/courier). If you need faster delivery, we also offer Expedited/Express options — please contact our Customer Service.

Exceptions (longer transit): Argentina 22–40 days, Peru 20–40 days, Colombia 15–30 days, Brazil 15–25 days, Chile 12–20 days, South Africa 15–30 days.

* Shipping occurs Monday–Friday, excluding weekends and public holidays. Timeframes are estimates and are not guaranteed.

** Express delivery is not available to all locations.

Duties & Taxes

Important: Your order may be subject to VAT, import duties, and/or local taxes. These charges are not included in our prices or shipping costs and are the customer’s responsibility.

We are legally required to declare the full value of the package contents and cannot alter this value.

If an order is refused, you will be responsible for all shipping costs and any additional duties, fees, or taxes incurred during the return process.

Delivered but Not Received

If tracking shows your package as delivered but you have not received it, please contact us within 7 business days from the marked delivery date. This allows us to:

  • Initiate a timely investigation with the carrier while delivery details (e.g., GPS scan data and driver records) are still available.
  • File a formal claim promptly, increasing the chances of a successful resolution.

Note: We cannot guarantee refunds or replacements for packages marked “Delivered” if reported after this 7-day window.

By placing an order on our website, you acknowledge that you have read and agreed to this Shipping Policy.