Return Policy
Return & Refund Policy Glazenya
Last updated: Aug 2025
Contents 30-Day Satisfaction Guarantee Return Conditions Please Note Return Shipping Costs How to Request a Return Related Policies
30-Day Satisfaction Guarantee
We want you to feel confident in choosing Glazenya. That’s why we offer a 30-Day Satisfaction Guarantee on all purchases made through www.glazenya.com.
You have 30 calendar days from the date you receive your order to request a return for a refund.
Return Conditions
- Items must be in original condition — unworn, undamaged, and returned with all original packaging and tags.
- Proof of purchase is required.
- Customized or personalized items may not be eligible for return unless faulty.
- Need a size adjustment? Please contact us immediately after placing your order so we can make the necessary changes before production or shipment. Sizing Support
Once we receive and inspect the returned item, we will issue a refund to your original payment method.
Please Note
As our pieces are often handcrafted or made to order, we are not legally required to offer refunds. However, your satisfaction is our priority, and we proudly extend this guarantee to ensure you shop with confidence.
Return Shipping Costs
- If the return is due to a product defect or our error: We will cover all return shipping costs.
- For other reasons (e.g., change of mind, sizing preference after shipment): Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service for your return.
How to Request a Return
- Email us at info@glazenya.com within 30 days of delivery.
- Include your Order Number and reason for return.
- We will guide you through the return process and provide the return address.